Last March, I was first treated by Dr. Shani for a broken shoulder. At that time, I was impressed by his professionalism and his desire to avoid surgery if possible. Under his care, I was almost completely healed until I re-injured the shoulder last September/October.
Only after additional therapy and cortisone shots, did Dr. Shani recommended surgery. He took time to clearly set my expectations and encouraged questions. At no time did I feel rushed or like a “number”. When I needed to move the surgery up due to unbearable pain, his team rescheduled without any issues.
The day of surgery, Team Shani went out of their way to make me feel “less stressed”. Claudia Calderon (CiCi- Clinical Assistant) followed-up after the surgery. She told me to come on into the office during her lunch hour and she’d help with the dressings and check things out. Again, Team Shani went above & beyond; helping me with the small things that really weren’t that small such as how to properly fit my sling. Dr. Shani popped in to check on me as well and offered to answer any additional questions I had about the surgery. This is all without an appointment!
I couldn’t be more pleased with the surgery results and Dr. Shani’s role in my recovery.
I would encourage your organization to use Dr. Shani as an example of the right way to treat patients. This is the way healthcare should work.